FAQs

Customization

Do you offer revisions on custom designs?

Yes! If you happen to want something changed on your custom designed sneakers, please send your revisions to designs@skorshoes.com and we will send you a re-design within 2-3 days.

What are the best specifications needed when uploading an image for to be included in my custom design?

Our preferred file types are SVGs, PNGs or high-res JPEGS. Additionally, please do not include any metallic colors within the design (gold or silver). For more clarification, please refer to our custom design request form.

It's been 3 days since I've submitted my custom design request form & I still haven't received a design in my inbox. What do I do?

Please email designs@skorshoes.com with the subject line "I Haven't Received My Design – [Your Name]", and we will be sure to take care of it.

How long will it take for me to receive my custom sneakers?

Within 3 days of your request submission, you will receive an email with a link to preview your custom shoes. Once you approve and order, your custom design sneakers will ship to you in 7-10 days.

Can I personalize any of the SKOR pre-designed sneakers?

Yes- all you have to do is click "Personalize It" to request additional customized elements to a pre-designed shoe.

Shipping & Orders

Where do you ship & how much does shipping cost?

We ship to the U.S. and internationally. Shipping is completely free in the U.S. and international shipping rates are calculated at checkout.

Do you offer a discount for large group orders?

Yes! Please send your inquiry to orders@skorshoes.com.

Are your insoles removable?

Yes! All SKOR Shoes are machine-washable.

Sizing

What is your size range?

We only offer sizes 6-12 in both men's and women's.

Do you offer sneakers in Wide sizes?

We do not. However, the flexibility of the fabric makes our sneakers a great feet for wide feet, as well.

Do you offer ½ sizes?

Our sneakers use a very flexible and comfortable upper material that conforms to the shape of your foot. Because of this unique design, it is not necessary that we carry half sizes. If you typically purchase shoes in ½ sizes, use this chart to find your recommended size.

Are designs available in Men's also available in Women's and vice versa?

Yes! All SKOR Sneakers are available in unisex sizing. Please refer to our sizing chart here.